Last updated: October 17, 2026
1. Introduction
These Terms of Service describe the conditions for using BSC Live Chat, a service operated by Business Solution Center ("BSC", "we", "us", or "our"), based in Ontario, Canada. By accessing or using the service, you agree to these Terms.
2. Our Services
BSC Live Chat provides website communication tools that may include human live chat, AI-assisted responses, automated AI replies, visitor tracking, monthly analytics, lead capture, chat surveys, and client and partner management portals.
Available features depend on the selected service plan and account configuration.
3. Free Trial
Eligible new customers may receive a 15-day free trial. The trial allows customers to evaluate available features before deciding whether to subscribe. Trial eligibility and available features may vary.
Continuing with a paid subscription after the trial requires acceptance of the applicable pricing and billing arrangements.
4. Subscription Pricing
Subscription fees depend on the selected service, number of chat-enabled users, and any agreed additional services. The applicable prices will be communicated through our website, account information, invoice, or written agreement.
Promotional discounts, referral arrangements, and reseller pricing may be subject to separate written conditions.
5. Billing and Payments
Customers are responsible for paying applicable subscription fees according to the billing terms communicated when subscribing or otherwise agreed in writing. Applicable taxes may be added.
Customers should contact BSC promptly if they believe an invoice contains an error.
6. Cancellation and Refunds
Customers may cancel their BSC Live Chat subscription by contacting Business Solution Center at info@bsctelemarketing.com.
After cancellation, customers retain access to their subscribed services until the end of the current paid billing period. Their subscription will not renew for the following billing period.
Subscription payments are non-refundable for unused days remaining in the paid billing period, except where a refund is required by applicable law.
7. Customer Responsibilities
Customers are responsible for ensuring that their use of BSC Live Chat complies with applicable laws, including privacy and consumer protection requirements. Customers must provide accurate account information and ensure their authorized users protect their login credentials.
Customers are also responsible for providing appropriate notices to their website visitors regarding live chat, AI assistance, and visitor tracking where required.
8. Acceptable Use
Users must not use BSC Live Chat for unlawful activities, fraud, harassment, unauthorized access, spam, or the transmission of harmful software. Users must not attempt to disrupt the platform or access information without authorization.
9. Artificial Intelligence
AI-generated suggestions and automated responses are provided to assist communication. AI output may be inaccurate, incomplete, or inappropriate for a particular situation.
Customers are responsible for reviewing AI-assisted communications when appropriate and should not rely on AI output as legal, medical, financial, or other professional advice.
10. Service Availability
We aim to provide reliable services, but we do not guarantee uninterrupted availability. Maintenance, technical issues, internet outages, and third-party service disruptions may affect access or performance.
11. Privacy and Data
Our handling of personal information is described in our Privacy Policy. Customers remain responsible for their own privacy notices and lawful collection and use of visitor information.
12. Intellectual Property
BSC Live Chat software, branding, and related materials belong to Business Solution Center or their respective rights holders. Customers receive permission to use the service according to their applicable subscription arrangements.
13. Limitation of Liability
To the extent permitted by applicable law, Business Solution Center is not responsible for indirect or consequential losses arising from service interruptions, inaccurate AI output, or unauthorized use of customer accounts. Nothing in these Terms excludes liability that cannot lawfully be excluded.
14. Changes to These Terms
We may update these Terms as our services evolve. Updated terms will be published on this page. Where required by law or an applicable agreement, we will provide appropriate notice.
15. Contact Information
Business Solution Center
Ontario, Canada
Email: info@bsctelemarketing.com