Human live chat
Give website visitors helpful, real-time support from your team or trained BSC chat agents.
Learn more →Human service. AI speed. One platform.
Turn website conversations into real opportunities.
BSC Live Chat helps your business answer visitors, capture qualified leads and stay available 24/7—with your own team, our trained agents, or AI assistance.
✓ No credit card required✓ Easy website installation✓ Flexible support options
BSC Live Chat
•••Website visitor
Hi! Do you offer emergency HVAC service in Brooklyn?
BSC AI Assistant
Yes, we can help. May I get your name and phone number so a technician can contact you?
Qualified lead capturedService request ready
Type a message… ➜
↗
Never miss an inquiryAvailable 24/7
Built for growing service businesses
REAL ESTATEDENTALHVACE-COMMERCEHOME SERVICES
A smarter way to support customers
Every conversation handled with care.
Choose the service model that fits your team today, then scale as your business grows.
AI assistance
Answer common questions around the clock and help agents respond faster with AI-supported replies.
Learn more →Qualified leads
Capture names, contact details and genuine service interest—so your team can follow up with confidence.
Learn more →Get more from your website traffic
Don't let your marketing budget go to waste.
Many businesses invest in Google Ads, Facebook Ads, SEO, and other marketing campaigns to drive traffic to their websites—but getting visitors to your website is only the first step.
Without real-time engagement, potential customers can leave before asking a question, requesting information, or taking the next step.
BSC Live Chat helps you capture, engage, and convert more of the visitors you've already worked hard to attract. With Human + AI live chat, multilingual support, and real-time conversations, your business can connect with potential customers when their interest is highest and get more value from your marketing investment.
Make your traffic work harder
- ✓Engage visitors while they are actively browsing
- ✓Answer questions before potential customers leave
- ✓Capture contact details and genuine service interest
- ✓Support multilingual website conversations
- ✓Get more value from your existing marketing campaigns
AI Appointment Booking
Turn website visitors into booked appointments.
Let customers request appointments directly from your website, 24/7. They can book through an AI conversation or use a simple appointment booking form.
Let customers book at their convenience
BSC checks available appointment times based on your business hours and existing bookings. Customers choose a suitable time and submit their contact details.
- ✓AI-assisted and self-service appointment booking
- ✓Available appointment dates and time slots
- ✓Appointment requests 24 hours a day
- ✓Fewer scheduling calls and emails
- ✓Automatic confirmation or business approval options
Simple booking for your customers
Manage appointments from your Client Portal
Review appointment requests, approve or reject bookings when required, and keep track of upcoming appointments in one place.
Ideal for appointment-based businesses
HVAC and plumbing companies, dental clinics, beauty salons, cleaning services, real estate agencies, automotive services, and professional consultants can make it easier for customers to request appointments.
Monthly Visitor Tracking & Customer Satisfaction
Understand your website traffic. Improve every customer conversation.
BSC Live Chat helps you understand your website visitors, monitor customer engagement, and measure customer satisfaction through one convenient analytics dashboard.
Track visitors, even when they do not start a chat
BSC Live Chat records website visitor activity even when visitors browse your website without initiating a live chat conversation. This gives your business valuable insights into website traffic beyond the number of people who contact your team.
- ✓Track monthly visitor activity without requiring a chat
- ✓Review website traffic for selected months
- ✓Monitor live chat conversations and captured leads
- ✓Understand visitor engagement and identify trends
- ✓Access performance insights from your client dashboard
Post-Chat Customer Satisfaction Surveys
After an agent completes a live chat conversation, visitors can rate their experience from 1 to 5 stars, indicate whether their issue was resolved, and leave a written comment.
- ✓Collect customer feedback after completed chats
- ✓Monitor average satisfaction ratings
- ✓Review resolution rates and five-star surveys
- ✓Read visitor comments and identify the handling agent
- ✓Improve customer service using real feedback
Explore your Client Analytics Dashboard
Monitor website traffic, live chat performance, leads, and customer satisfaction in one place.
Designed around your business
Use your staff, our agents, or both.
Keep full control of customer conversations without forcing your business into a one-size-fits-all service.
- ✓Your staff can answer chats from a dedicated account
- ✓AI can provide automatic replies and agent suggestions
- ✓BSC agents can cover chats when you need human support
- ✓Conversation and lead activity stays organized in one place
Coverage settingsLive
Client teamOnline
AI assistant24/7
BSC agentsOptional
Response readinessAlways available
Simple from day one
Go live in three easy steps.
Tell us about your business
We learn your services, hours and the information you want to collect.
Add BSC Live Chat
Install a lightweight chat widget on your website with simple instructions.
Start conversations
Your chosen team begins supporting visitors and capturing opportunities.
Appointment Availability Settings
Your business hours. Your appointment schedule.
Stay in control of when customers can book appointments. Manage your availability and booking preferences directly from the BSC Client Portal.
Flexible scheduling for your business
Choose when your business accepts appointments and how booking requests are handled.
- ✓Set opening and closing hours for each day
- ✓Choose which days are available for booking
- ✓Configure appointment duration
- ✓Select your business time zone
- ✓Enable or disable appointment booking
- ✓Choose automatic confirmation or manual approval
- ✓Check availability against existing appointments
Built around your working hours
Whether you operate an HVAC company, dental clinic, beauty salon, or consulting business, BSC helps customers find suitable appointment times while keeping you in control of your schedule.
Explore Appointment Booking →Manage your appointment availability
Configure business hours, booking approval, appointment duration, and time zone from one convenient dashboard.
How AI Appointment Booking Works
From a website conversation to a booked appointment.
Let customers schedule appointments directly through your AI chat assistant, even outside your business hours.
Customer requests an appointment
A website visitor asks the AI assistant to schedule a service, repair, or consultation.
AI checks available times
BSC checks your configured business hours, appointment duration, and existing bookings to identify available time slots.
AI collects booking details
The assistant helps the customer choose an available time and provide the necessary contact and appointment information.
4. The appointment appears in your Client Portal
Depending on your settings, the appointment is automatically confirmed or submitted for approval. You can review and manage appointments directly in your BSC Client Portal.
Prefer a booking form? Customers can also select an available appointment time without starting an AI conversation.
Ready to turn more visitors into customers?
Start your 15-day free trial. No long-term commitment required.