Last updated: October 17, 2026
1. Introduction
Business Solution Center ("BSC", "we", "us", or "our") operates the BSC Live Chat service and the website bsctelemarketing.com. This Privacy Policy explains how we collect, use, disclose, and retain information when people visit our website, contact us, or use our services.
2. Information We Collect
Depending on how you interact with BSC, we may collect:
- Names, company names, email addresses, and phone numbers.
- Website URLs, service preferences, and inquiry messages.
- Chat messages and contact details voluntarily provided during conversations.
- Website visit and monthly visitor activity information.
- Chat ratings, resolution feedback, and survey comments.
- Client, agent, and partner account information.
- Subscription and billing-related information.
3. How We Use Information
We use collected information to:
- Respond to inquiries and free-trial requests.
- Provide live chat and customer support services.
- Help participating businesses respond to website visitors.
- Generate AI-assisted chat suggestions and responses.
- Provide visitor analytics and service performance reports.
- Manage accounts, subscriptions, and billing.
- Maintain, troubleshoot, and improve our services.
- Meet applicable legal obligations.
4. Website Contact Forms
Information submitted through our contact and free-trial forms is used to respond to inquiries, process trial requests, and communicate with prospective customers. We may use third-party service providers to securely process and deliver these submissions.
5. Live Chat and AI Assistance
BSC Live Chat supports conversations between website visitors and authorized human agents. Depending on the service configuration, AI may help generate suggested replies or respond to visitors automatically. Information from conversations may be processed by technology providers involved in delivering these features. AI-generated responses may contain errors and should not be relied upon as professional advice.
6. Visitor Tracking and Analytics
BSC Live Chat includes website visitor tracking and monthly activity analytics for participating businesses. These features help businesses understand website activity and visitor engagement. The information collected depends on the implementation and configuration of the service.
7. Sharing of Information
We may share information with authorized personnel, participating business customers, and technology service providers where necessary to operate BSC Live Chat. These providers may support website hosting, databases, form submissions, AI processing, and related operations. We may also disclose information when required by law.
8. Data Retention
BSC Live Chat retains visitor chat messages and visitor tracking records until an authorized administrator deletes them. Other information may be retained as necessary for service operations, business records, legal requirements, or legitimate business purposes.
9. Security
We take reasonable steps intended to protect information against unauthorized access, alteration, or disclosure. However, no internet-based system can guarantee absolute security.
10. Privacy Requests
You may contact us to ask questions about personal information, request access or correction, or request deletion where applicable. We may need to verify your identity and consider applicable legal requirements before responding.
11. International Processing
Our technology providers may process or store information outside your province or country. Information processed in another jurisdiction may be subject to that jurisdiction's laws.
12. Changes to This Policy
We may update this Privacy Policy as our services and practices change. The latest version will be published on this page with its updated date.
13. Contact Us
Business Solution Center
Ontario, Canada
Email: info@bsctelemarketing.com